Brooks Instrument Expands Authorized MFC Calibration and Repair Customer Support Network

Expansion in southeastern U.S. and Canada gives customers better access, faster turnaround time for authorized services and repair work

HATFIELD, Pa. (November 3, 2020) – Brooks Instrument, a world leader in advanced flow, pressure and vapor delivery solutions, has expanded its authorized service partner program with more locations so customers can access mass flow controller (MFC) calibration and repair services closer to their places of business. The company has added authorized service and support partners in the Raleigh, North Carolina area and in Toronto and Montreal, Canada.

All MFC instrumentation is subject to wear and tear from the operating environment. Because MFCs are typically a critical component in gas management subsystems, Brooks Instrument recommends having these instruments certified annually by an authorized repair center that can provide calibration or repairs using proper metrology equipment, MFC software and service methods.

Unauthorized, third-party vendors may only provide verification service instead of true calibration. In addition to offering limited warranties, they may also use refurbished parts for their repairs instead of genuine Brooks Instrument components.

Working with factory-certified service partner Cross Company, Brooks Instrument has expanded its customer support for the Research Triangle Park area in Raleigh, a rapidly growing hub for biotechnology companies that rely on MFCs.

Cross has represented Brooks Instrument for decades, and its technicians are fully trained to use the same parts, tools, repair manuals and diagnostic equipment as the Brooks Instrument factory.

In Canada, the Brooks Instrument service locations are available in the Toronto metro area through the company’s independent authorized representative, Trillium Measurement and Control, and in the Montreal metro area with independent authorized representative Polycontrols.

“We are excited to expand our service and repair partner programs in the U.S. and Canada,” said Stephanie Vinger, manager of Brooks Instrument’s service and repair business. “When customers need calibration or repair work, we want to serve them as quickly as possible to keep their equipment and processes up and running. Adding these locations makes it easier for customers to get faster turnaround time, while also guaranteeing quality so their Brooks Instrument mass flow controllers and meters can be used for as long as possible.”

Customers who own Brooks Instrument MFCs in these markets can now have their out-of-warranty components serviced and repaired locally with authorized partners using new Brooks Instrument parts. These services include verification of thermal mass flow meters and controllers, ISO/IEC 17025 certified calibration, cleaning and reconditioning, repair and rebuilding. In addition, Brooks Instrument partners provide expert consultation and specifying help for retrofits, upgrades and new equipment for specific applications.

Visit www.brooksinstrument.com/en/service-support/global-service-network for more information.

About Brooks Instrument
Since 1946 Brooks Instrument has been a leader in precision fluid measurement and control technology. Providing instrumentation for flow, pressure and vaporization, the company serves customers in pharmaceutical and biopharmaceuticals, fiber optic and thin film manufacturing, solar cell, LED, alternative energy, oil and gas refining, chemical and petrochemical research, and semiconductor manufacturing.

With manufacturing, sales, and service locations in the Americas, Europe and Asia, Brooks Instrument has the world’s largest installed base of mass flow controllers. Its broad family of products includes legacy brands such as UNIT Instruments, Tylan, Key Instruments and Celerity.

For more information, please visit www.brooksinstrument.com. The company is also on LinkedIn (www.linkedin.com/company/Brooks-Instrument) and YouTube (www.youtube.com/user/Brooks407).

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TOKYO – November 2, 2020 – The promise of growing prosperity worldwide through digital transformation and smart technology innovations will take center stage at SEMICON Japan 2020 Virtual, December 11-18, as industry leaders and visionaries gather for the latest technologies, developments and trends across the electronics manufacturing and design supply chain. Registration is open.

Virtual Exposition and Pavilions
Featuring more than 100 companies and cutting-edge technologies, the SEMICON Japan 2020 Virtual exhibition will be live December 14-17. Highlighting the exhibition will be 10 pavilions spanning electronic system design, flexible hybrid electronics, MEMS, quantum computing, 5G and 6G, smart mobility, and smart workforce. SEMICON Japan 2020 Virtual conferences and the workforce development program will be held December 11- 18.

SEMICON Japan Virtual Keynotes
SEMICON Japan 2020 Virtual will offer eight online keynote presentations with English subtitles:

• Challenges of Building a Prosperous Digital Society – Opening Panel
• The Future and Technological Challenges Opened Up by AI – Panel Discussion  
• SMART Mobility 1
• The Era of Quantum
• Strategies of Japan’s Leading Companies – Leaders’ Talks in the Semiconductor Industry: Part 1
• Recommendations from Global Leading Companies – Leaders’ Talks in the Semiconductor Industry: Part 2
• Top Securities Analysts’ Perspective on the 2021 Equipment Market – Bulls & Bears
• Challenges for the Sustainable Development of Semiconductor Industry – Grand Finale Panel

Opening Panel
Three visionaries from government, academia and industry will kick off the conference on November 11 by exploring the challenges of increasing societal prosperity through the digital transformation.

	Akira Amari, Chairperson, Research Commission on the Tax System, Former Minister of State for Economic and Fiscal Policy
	Makoto Gonokami, Ph.D., President
	Tetsuro Higashi, Former Chairman and CEO

Grand Finale Panel
A grand finale panel of executives representing the Japan semiconductor supply chain and the Ministry of Economy, Trade and Industry on November 18, the last day of SEMICON Japan 2020 Virtual, will discuss efforts to sustain microelectronics industry innovations and growth.

	Hirohide Hirai, Director-General, Commerce and Information Policy Bureau
	Atsuyoshi Koike, President, Western Digital Japan
	Nobu Koshiba, Director, Chairman of the Board
	Tom Tsuneishi, Executive Chairman

SMART Workforce Pavilion at SEMICON Japan 2020 Virtual
Hiring companies and university students will connect at the SMART Workforce Pavilion on the SEMICON Japan 2020 Virtual show floor to discuss microelectronics industry career opportunities. SEMICON Japan 2020 Virtual will also offer
Mirai College Online, a semiconductor industry careers guidance program, on Saturday, December 13 with 800 university and graduate students expected to participate. The program will be also offered prior to SEMICON Japan 2020 Virtual on November 28.

SEMICON Japan 2020 Virtual Sponsors

• Platinum – Applied Materials, Lam Research, Screen Semiconductor Solutions and Tokyo Electron
• Gold – Advantest, JSR, Nikon and Tokyo Seimitsu
• Bronze – KITZ SCT, Micronics Japan and Nihon Pall
• SMART Workforce – Advantest

For more information and to register, please visit the SEMICON Japan website.

About SEMI
SEMI® connects more than 2,400 member companies and 1.3 million professionals worldwide to advance the technology and business of electronics design and manufacturing. SEMI members are responsible for the innovations in materials, design, equipment, software, devices, and services that enable smarter, faster, more powerful, and more affordable electronic products. Electronic System Design Alliance (ESD Alliance), FlexTech, the Fab Owners Alliance (FOA) and the MEMS & Sensors Industry Group (MSIG) are SEMI Strategic Association Partners, defined communities within SEMI focused on specific technologies. Visit www.semi.org to learn more, contact one of our worldwide offices, and connect with SEMI on LinkedIn and Twitter.

Association Contact
Nobuyuki Sawada
Phone: 81-3-3222-5801
Email: [email protected]

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