work from home

AEM Holdings Ltd, a Singapore-based multinational corporation, is listed in Forbes Asia’s 200 Best Under A Billion 2019 and 2020 spotlighting small and midsized companies in the Asia-Pacific region with sales under $1 billion. AEM clinched the Singapore Business Review Technology Excellence Award 2020 for Analytics-Semiconductor and the Singapore Business Awards Enterprise Award 2019/2020. These achievements are testament to AEM’s vision and innovation and the company’s contributions to the increasingly complex testing of chips in a rapidly evolving technological world. I spoke with AEM CEO Chandran Nair, a new Regional Advisory Board (RAB) member of SEMI Southeast Asia, about the company’s intelligent test and handling solutions, its role in digital transformation, the company’s key role in the smart manufacturing movement and the growth prospects for Singapore’s electronics sector. SEMI: AEM’s application-specific, intelligent system test and handling solutions for semiconductor and electronics companies serve the advanced computing, 5G and AI markets. How do you differentiate your solutions from those offered by competitors? Nair: A key differentiation for AEM is that we work closely with our customers to develop application-specific integrated test and handling solutions that meet their needs in a scalable manner from lab to production. We offer our customers customized, full-stack test and handling solutions that give them the agility to accelerate their delivery cycles and enhance product quality. Over the years, AEM has developed and acquired world-class technologies in instrumentation, test, automation, robotics, optical inspection, high-end thermal control, and software. These technology pillars, along with our deep know-how to customize test and handling solutions using the technology pillars as a platform, enable AEM to meet the fast-changing needs of our customers faced with the challenges of testing heterogeneous and complex devices. In addition to investing in technology, AEM has also invested in delivering application-specific solutions to meet customer demand. Our recently announced acquisition of CEI with its manufacturing capabilities in Vietnam and its specialization in low-volume, high-mix manufacturing increases our geographical reach and our ability to quickly turn application-specific test and handling solutions to be deployed. We have a unique and differentiated approach that enables our customers to test high-performance computing devices, automotive devices, and mobility devices with maximum test coverage, cost-effectively, in a manufacturing environment. Our experience in serving the high-performance computing market that traditionally drives advancements in thermal control also puts us at the forefront of delivering comprehensive thermal management, vision, and deep automation and test solutions for the computing, automotive, and mobility markets. AEM also has a strong instrumentation portfolio, including high-density digital instruments and mixed-signal and protocol-aware instrumentation that is well-suited for ATE solutions for SoC, high-power devices, and CMOS image sensors. Over the last few years, we have also established leadership positions in developing and deploying application-specific test solutions for MEMS devices and offering wafer and frame probing stations suitable for R D, wafer sort, and final test. We form strong partnerships with our customers, provide them with end-to-end support in product development, and take them through the entire life cycle process from concept to mass production. Chandran Nair and Goh Meng Klang, vice president of operations, at the AEM manufacturing site in Singapore. (Photo credit: AEM) SEMI: Digital transformation is powering strong growth of advanced computing, 5G and AI. Will AEM be expanding its AEM manufacturing plants in China, Malaysia and Singapore to meet rising demand for these technologies in the coming years? Nair: In regards to manufacturing, AEM currently has manufacturing facilities in Singapore, Malaysia, the U.S., Finland, and China. With our recently announced acquisition of CEI, we will add manufacturing capability in Vietnam and Indonesia. AEM will continue to expand manufacturing appropriately to give our customers cost-effective solutions while maintaining our proven track record of delivering on time and scaling rapidly in times of crises like the pandemic or geopolitical disruptions. As for advanced technologies, the three key factors that will bring the full potential of 5G to fruition are 1) cost-effective, high-powered processing devices at the edge, 2) easy access to high-bandwidth communications, and 3) cost-effective sensor technology. Semiconductors are the primary drivers of these three key success factors. As devices become more complex and our reliance on semiconductor-powered devices in all aspects of our lives deepens exponentially to include mission-critical applications, AEM’s role is to ensure that our customers' electronic and semiconductor devices are shipped thoroughly tested, safe to use, and highly reliable. It is imperative that, as a testing company, we find innovative ways to help our customers test their products with maximum coverage and minimum cost. To do this, we are focusing our R D efforts and investments to continue building on our key technology pillars to ensure that we stay ahead of the curve when it comes to test and handling solutions. We prepare our customers to test increasingly complex devices manufactured on the latest process node. SEMI: During your career you’ve driven projects in test and automation and more recently robotics solutions for ports, logistics warehouses and transport. With robotics and automation a key part of Industry 4.0, what role do AEM solutions play in powering the smart manufacturing movement? Nair: The smart manufacturing movement is powered by semiconductors, software and increasingly by artificial intelligence (AI). Test is at the heart of the process of ensuring that semiconductor and electronics devices reach the consumer well-tested for reliability. With our vision of enabling A Zero Failure World, AEM addresses the necessity for safe, highly reliable devices. The semiconductor companies themselves are adopting smart manufacturing methods. AEM’s tools are Industry 4.0-ready, and we continue to invest in machine learning and data analytics, which are integral to the future of test. Our tools are automated and feature embedded sensors to provide our customers with data about tool usage, the state of a machine’s health, and more. Our tools are connected to our customers’ manufacturing automation platforms. Additionally, we continue to invest in our ability to better slice and dice test data to understand trends and patterns to help our customers analyze data and make decisions faster. SEMI: You also have experience heading autonomous vehicle projects. With the COVID-19 pandemic hastening digital transformation, do you see an acceleration in the development of fully autonomous vehicles and smart manufacturing? Research and development efforts for autonomous vehicles (AV) continue at a fast pace worldwide. With shutdowns and restricted movement rules globally, the pandemic has hastened digital transformation in many ways. The delivery of goods and services is transforming, and AV will surely play a part, especially in secure environments for autonomous transport. The pandemic has accelerated the development of autonomous vehicles and smart manufacturing technology in automation-friendly environments like factories and ports. SEMI: At the recent Global Technology Summit hosted by SEMI, you spoke about testing innovations to meet the demands of highly complex devices. Please elaborate on innovative testing solutions versus traditional testing? Nair: AEM offers a disruptive and differentiated solution, one that is driving a paradigm shift to asynchronous, modular, highly parallel, smart testing solutions. ​ The traditional approach of ATEs to test increasingly complex devices on advanced nodes has reached a point of diminishing returns as it gets exponentially more expensive to increase test coverage to acceptable levels. Additionally, as devices get more complex and companies are rapidly adopting heterogeneous packaging technologies, the realization that System Level Test (SLT) is necessary is forcing a rethink of the entire test process. AEM’s provides asynchronous, modular, highly parallel test cell solutions that enable each test cell to run SLT, final test, or burn-in all in one system and its ability to handle hundreds of test cells independently with each test cell testing multiple devices. Our solutions suddenly make comprehensive testing of every complex device cost-effective. Freeing us from legacy ATE allows AEM to provide these innovative solutions to our customers. AEM engineering and manufacturing teams in Singapore at work on semiconductor test and handling systems for global deployment at world-class semiconductor facilities. (Photo credit: AEM) SEMI: Singapore seems to be in the sweet spot of digital transformation. Singapore’s industrial production grew 8.6% year-over-year in January 2021, an expansion driven mainly by a surge in sectors including electronics, and more growth is seen in the year ahead. Digital technologies such as 5G technology and cloud computing together with continued demand for work-from-home equipment is behind this growth. What are the growth prospects for the region’s electronics sector? Nair: Singapore is well-poised to benefit from the current digital transformation accelerated by the adoption of these technologies during the pandemic. Being a safe, well-governed country with strong IP protection, excellent infrastructure, and the rule of law, Singapore is in a great position to play a central role in cloud-based services, 5G, and the semiconductor industry. Singapore’s semiconductor sector output is at a record high, and the prospects for renewed growth in the region are very good. SEMI: As a new Regional Advisory Board member of SEMI Southeast Asia, how is your industry experience relevant to the scope of this role? What opportunities lie ahead for the region? Nair: I am honored to represent AEM in the SEMI’s Southeast Asia RAB. The SEMI RAB can influence policymakers with ideas and information on the current and future needs of the industry. I also believe that SEMI Southeast Asia can cultivate a strong innovative semiconductor ecosystem that helps regional and global growth. I look forward to working with other very experienced and accomplished board members. Bee Bee Ng is president of SEMI Southeast Asia.

As we pass the work-from-home one-year mark, most of us still work remotely and will do so for the foreseeable future. As live trade shows and technical conferences were cancelled one after the other, virtual events became the norm. And, teleconferencing became a way of life. While possibly overstating our role, we have the semiconductor industry – from system design through manufacturing and system integration – to thank for a long history of achievement that made the transition to working remotely relatively seamless and straightforward. The shift, in some cases, took some time to sort out as we set up a workable home office, moved to video conferencing with intermittent connections and settled into a routine. Nonetheless, many of us became more productive and, in some cases, even too productive. Each spoke in the global electronic products hub contributed through creativity and innovation with a pinch of ingenuity and grit. Of course, we could have worked remotely 10 years ago, but not nearly as efficiently. Over the last 10 years, the economy moved to the cloud, producing new opportunities across the global market. Many of these opportunities were made possible by the electronic system supply chain and combination of semiconductor technology, electronic product innovation and people who figured how to leverage it with software platforms to tie it together. Zoom, one of our teleconferencing lifelines, is a good example, as are Netflix, our ongoing source of entertainment, and Roblox, a platform to build games. Facebook, Twitter, LinkedIn and the like sourced the news for us and kept us in touch. Amazon delivered our online purchases and GrubHub brought us our takeout dinners. All rely on cloud computing with thanks to the semiconductor industry. Another great example are data centers powered by semiconductors and the amount of data they processed last year. According to International Data Corporation (IDC), 64.2 zettabyte (ZB) of data was created or replicated due to the dramatic increase in the number of people working, learning and entertaining themselves from home. (Its revised model for global data creation and replication predicts the CAGR will grow to 23% over the 2020-2025 forecast period, a sure bet that the semiconductor industry will address ways to manage the growth, possibly through new AI chips.) Our connectivity is driven by smartphones optimized for low power and the performance of more complex chips. Over the last 10 years, design tools have been enhanced and new methodologies have been introduced to respond to the needs of the increasing complex chips for applications that demand high bandwidth, low latency and reduced power consumption and area. Manufacturing is retooling for higher automation under smart manufacturing initiatives and packaging is even more sophisticated with increasing integration and the 2.5D and 3D packaging rollouts. Let’s take stock of our success. The semiconductor industry has a storied tradition of breakthrough technology since its inception. The consumer electronic product craze started when the first PCs were rolled out in 1971, notes the Computer History Museum. Primitive laptops that followed in 1986 gave way to notebooks in 2007 and the ubiquitous smartphone in 2002 – and the rocket fuel for much of this was the buildout of computer networks, hyperscale datacenters and the cloud. Nothing’s been the same since. The next time we turn on our laptop, click on the link for the latest teleconference from our remote home office in comfortable sweats sitting in our ergonomic chair, let’s take a minute to acknowledge our industry’s grand achievement. And, thank one and all for their contribution and consider what’s coming next. About the Author Robert (Bob) Smith is Executive Director of the ESD Alliance, a SEMI Strategic Association Partner. He is responsible for the management and operations of the ESD Alliance, an international association of companies providing goods and services throughout the semiconductor design ecosystem.

Despite the pandemic lock-down, demand for electronic products and services remains strong. Work-from-home, video conferencing, and remote learning are driving data center growth and laptop and tablet demand. 5G infrastructure rollout is underway and smartphone sales are returning to normal levels. Automotive sales are increasing. At the same time, the industry is experiencing acute shortages of substrates. The October 2020 fire at Unimicron’s IC package substrate plant in Taiwan exposed the serious nature of the capacity shortage for IC package substrates. Substrate makers have been reluctant to make large investments in capacity over the last few years due to the fear that demand could decline and they would have excess capacity. Relentless price pressures by customers and the resulting low margins have weakened the finances of substrate suppliers. With tight capacity, substrate prices have increased and lead times are 14 weeks or more. The most critical shortage is for flip chip ball grid array (FC-BGA) substrates. In addition to increased demand in units, applications such as servers and networking products are seeing requirements for larger body sizes and increased layer counts. Shortages will not improve very soon because it takes time to build a new plant. And equip it. Key equipment for substrate production has lead times of up to a year. SEMI and TechSearch International detailed the substrate makers and provide projections for the substrate market, trends, and a list of suppliers and their plant locations in the Global Semiconductor Packaging Materials Outlook report. The report also highlights the market and suppliers for leadframes, bonding wire, encapsulation materials, underfill, die attach, solder balls, wafer level package dielectrics, and wafer-level plating chemicals. In times of shortages the report is an important indicator of suppliers in the industry and trends. Jan Vardaman is President at TechSearch International Inc.

The global economy has started down a gradual path to recovery from COVID-19 in recent months as the world continues to combat the virus. Yet one sector – semiconductors – has shown impressive growth powered by a transformation hastened by the pandemic across industries ranging from education and work-from-home to healthcare.Semiconductor sales increased 12% in September to mark a second consecutive month of double-digit growth, and year-to-date semiconductor receipts as of September jumped 5.5% compared to the same period in 2019, according to SIA/WSTS.While this upward trajectory is encouraging, it pales compared to 2020 semiconductor equipment billings growth, with results from SEMI showing worldwide global chip equipment billings in September soaring to a new high of $7.6 billion this year. During the first nine months of 2020, aggregate equipment billings logged a 23.6% rise compared to the same stretch in 2019, surpassing $51 billion. Better still, the total semiconductor equipment market in 2020 is on track to beat the previous high of $64.5 billion set in 2018.Investments in China, Taiwan and Korea are fueling the chipmaking equipment spending surge. With big domestic and international fab projects in the works, China this year is projected to become the world’s largest capital equipment market for the first time, surpassing Taiwan, which will follow at a close second. Korea will rank third in equipment investments. Taiwan and Korea growth will come on the strength of equipment spending for manufacturing leading-edge semiconductors.Equipment billings in North America and Europe declined year-over-year as the automotive and industrial sectors suffered the heaviest blows from COVID-19. Investment momentum in both regions is expected to pick up in 2021 after automotive production recovers to pre-pandemic levels while factory automation will boost industrial demand.For more information about monthly equipment billing trends by region and equipment segment, please see the SEMI Equipment Market Data Subscription.Clark Tseng is director of Industry Research and Statistics at SEMI.

At UES, Inc., our 300 employees faced a myriad of productivity, logistics, and communication challenges as we responded to COVID-19 yet we continued our work uninterrupted to deliver scientific research and technical expertise to the Department of Defense (DoD). We focus on several disciplines including materials science, aerospace power and propulsion, bio and nanoscale technologies, surface engineering, photonic and electronic technologies, additive manufacturing, and product development.UES is also an active member of SEMI Nano-Bio Material Consortium (NBMC), a public-private partnership with Air Force Research Laboratory (AFRL), and has been a part of the organization since its inception in 2013. Dr. Stephaney Shanks, Director of our newest division, Integrative Health and Performance Sciences (IHPS), is currently acting as the NBMC Governing Council Chairperson. IHPS is setting the standard for high-level research in the Air Force Research Laboratory’s 711th (711 Human Performance Wing) and beyond.Its areas of focus include advancing marker discovery in air and biofluids, sensor development, evaluating microbiomes for health and performance, toxicology, industrial hygiene, and high-throughput screening for genetic and chemical exposure. Most of our employees work at the Air Force Research Laboratory (AFRL) at Wright-Patterson Air Force Base, which is offsite of our corporate headquarters and product development labs.Here are some examples of how our COVID-19 response efforts have not only worked, but helped us thrive during this difficult period, enabling us to continue our vital research for the Air Force and our product innovation work in our corporate labs.1. Pursuing Research Projects to Support COVID-19 SolutionsStaffed primarily by scientists and engineers, UES holds a distinct position in supporting the fight against COVID-19. Our entire organization strongly supports finding solutions to the problems brought on by the pandemic to make life safer for everyone.With our AFRL partners and in our UES labs, we pursued new proposals and began projects to combat the pandemic’s problems. We’re developing rapid devices for detection of breath biomarkers that may indicate COVID-19 infection status to provide non-invasive testing capabilities. We are also pursuing point-of-care devices for real-time assessment of COVID-19 outside of the clinical environment, and we are developing models of the protein spikes of SARS-CoV-2 that could be used to further improve detection capabilities.UES also extended active research toward COVID-19 patient transport on cargo aircraft. We have been working with the 711 HPW to develop computational models to evaluate biological agent dispersal in cargo aircraft.UES is conducting research into the biological agent dispersal patterns in cargo aircraft. 2. Enacting an Effective Work-from-Home Policy and FormatBefore the pandemic, most of our employees did not have the option to regularly work remotely. However, by the end of March 2020, UES needed to respond to both DoD and Ohio government orders to stay at home. This presented new challenges. How do we keep laboratory/bench-based staff working? How do we keep all staff mentally engaged while teleworking?As luck would have it, we moved to Office 365 in February. That technology rollout proved to be a significant advantage in our COVID-19 response. Employees maximized their use of Microsoft Teams by sharing files, collaborating, using chat functions, and hosting video meetings. UES also utilized GoToMeeting for larger group meetings and real-time group file sharing/editing.By late March, our management team provided a tracker file in Excel format for all employees to document daily technical progress. This proved to be an excellent method to track projects, monitor staff COVID-19 symptoms or exposure, and record work location as the AFRL and UES labs began to allow small teams to return. This also kept managers in touch with employees on a weekly basis about ongoing work. It not only created extra layers of accountability, but also demonstrated progress and achievements week to week.Microsoft Office 365 has proved its usefulness to UES during the pandemic. 3. Offering Support to Employees and the CommunityThe overall wellness of our employees and the Dayton region is part of our mission at UES. As we resolved logistical issues and reshaped how we collaborated and delivered results, our leadership team began to focus on how to best support employees and our local community. A few activities supported this effort: We provided masks to all employees, along with an informational visual guide for best practices in wearing and caring for a mask. Safety has been a top priority for all employees. We started offering virtual Coffee Talks and Happy Hours. These company-wide online meetings gave employees a chance to reconnect and share concerns. We also shifted our Fitness Classes to an online format. We utilized our social media channels to engage with employees and share resources. We allocated community support to vulnerable populations (food banks and a domestic violence center). UES gave corporate donations, as well as shared non-financial ways to support the community with employees. This pandemic has brought plenty of challenges, but we're impressed by everyone's innovation and resilience. Every UES team member played an active role in adapting, not just to continue their daily work, but to be a part of the solution and support the community.UES used social media to share remote working tips with employees. Dr. Nina Joshi is president and CEO of UES, an award-winning innovative science and technology company based in Dayton, Ohio that provides its government and industry customers with superior research and development expertise, world-class technical support and value-added management services. A unique philosophy emphasizes passion for advancing science, dedication to superior service and commitment to enhancing careers. Contact the company here.

Part 2 of 2Read Part 1.While companies navigate the ongoing COVID-19 crisis, corporate leaders should be evaluating a number of key business continuity issues as well as steps they can take to not only react to business disruptions but also reshape their business and recovery plans.We spoke with Dan Steele, Senior Director and the APAC Head of Environmental, Health, Safety, and Security (EHS S) at GLOBALFOUNDRIES (GF) Singapore, via teleconference for insights into the best practices he and his team have implemented from their Business Continuity Plan (BCP) to guide them through the health crisis.SEMI: How can SMEs (small and medium-sized enterprises) afford BCP, as they are often quite costly?Steele: BCP is not something you afford. Rather, it is essential to good management. Every business is about managing risks and every manager’s responsibilities include risk mitigation. Regardless of their size, companies often pay a higher price for survival in a crisis because they are ill-prepared. All companies owe it to themselves, their employees and other stakeholders to conduct ongoing business continuity planning. No one knows what or when the next crisis will be, and no plan is perfect in mitigating crisis impacts.However, it is critical to plan for potentials, institutionalize EHS and security best practices, ensure the supply chain has both redundancy and robustness, train employees to adopt additional skills, and work with customers in advance. Companies that continue to ask themselves what if are the ones that will be the best prepared. And, if BCP is done right, businesses can avoid huge losses. Dwight Eisenhower said, "Planning is everything, the plan is nothing." I think too many companies spend far too much time creating exacting plans when instead they should be planning. Since planning the survival of the company is every manager’s daily responsibility, BCP should not be purely looked upon as a cost, but also as an expected deliverable from the management team.SEMI: Companies have rolled out mandatory work-from-home (WFH) policies and it has become a new normal for many of us. What other measures can GF take should this WFH period be extended?Steele: Our work-from-home policy seems to be working quite well at this point. However, WFH will only be effective if the right tools are provided to employees – we give our employees access to our system so they can work remotely. WFH also offers opportunities to drive new and innovative ways of working, and accelerates some of our automation efforts such as Augmented Reality (AR).At the same time, mental health is just as important and we conduct weekly check-ins with employees to assess their anxiety levels by asking two basic questions: How is the team’s morale and has it impacted productivity in our operations? For us at GF, WFH is not a disintegration of the team. It is important to our operations to continue the social aspects of working as ONEGF. That means online meetings should require face-to-face interactions. It is important for people to connect. Additionally, we maintain the same quality expectations for remote work as we do when employees are on-site. If this WFH period is extended, we need supervisors and managers to reach out and ensure that we stay connected with our employees.SEMI: What BCP lessons have you learned during the outbreak and will the learnings change any of your business or operations strategies when normalcy returns?Steele: I am not sure we learned anything new about BCP. As stated, our approach to BCP is to spend less time on exact plans and more time on planning, asking ourselves what if and mentally walking our way through potential solutions. This crisis reinforces the premise that we must be prepared. We did not have a plan on our shelf for working-from-home, but we had visualized it, knew what we would have to enact and now have employees managing highly sophisticated, technical and skilled manufacturing operations from home, and some of them reside in Malaysia. BCP must be a conscientious, concerted effort even when normalcy returns – it helps us better prepare. Additionally, BCP is not the responsibility of a single person or department. Just like our daily business, BCP is an integrated effort across many functions. Good and great ideas come from anywhere in a time of crisis. Listening is extremely important.SEMI: If there is one takeaway from this unusual and uncalled experience, what will it be?Steele: What we walk away with is the fact that we are dealing with a pandemic that is highly unpredictable, and that we need all types of employees with diverse backgrounds, experiences and perspectives. This inclusion has made us successful all along, and that is what is helping us ride through this crisis today and into tomorrow. We are glad that we have a diverse and proactive BCCM team that is able to quickly adapt and respond to the many challenges of a crisis. SEMI: What advice would you offer to stay productive while WFH?Steele: We acknowledged that it is difficult for the WFH policy to be effective in the manufacturing sector. Although we do not see any productivity loss thanks to automation, we’ve seen a slowdown in our engineering activities.My advice: First stay healthy, monitor your health, and follow the government’s hygiene advice for yourself, your families and the communities you live in. If you socialized before, there is no reason to stop. Stay connected with your co-workers and team. Personally, I don’t believe WFH now means you are always on. Just as you did when working on-site, you still need your personal time. You have to strike the balance that works best for you.Dan Steele has over 25 years of experience in environmental, health, safety and security operations. He has also held other leadership roles in facilities engineering, quality, reliability and assurance, and risk management.Bee Bee Ng is president of SEMI Southeast Asia.