Questions & Answers about SEMIViews


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SEMIViews Frequently Asked Questions (FAQ)

User Account FAQs

License FAQs

Sales Support FAQs

User Account FAQs

The following are Frequently Asked Questions (FAQs) for SEMIViews User accounts.

 

I lost my password, how can I find out what it is?

The fastest and easiest method is for you to use the Forgot password? link on the login page at www.semiviews.org. This will send your password directly to you via email.

 

I have either self-registered or our Administrator created my account – but I have not received the invitation email. How can I have the system send out another copy?

Ask your company’s SEMIViews Administrator to select the Re-invite option on your user profile. This will send the user a notification email with their information.

 

What internet browsers are supported?

Internet Explorer 7 and 8, Mozilla Firefox 3.0 and 3.5.

 

How do I edit my account information?

Once you have logged into SEMIViews, you may modify your preferences by clicking on the Configuration link under the Settings icon in the Module Navigator on the left side of the SEMIViews screen.

 

Is live technical support available if I have problems?

No, all issues or comments need to be submitted to support@semiviews.org. We strive to resolve issues as soon as possible.

 

License FAQs

The following are Frequently Asked Questions (FAQs) for SEMIViews licensing policy.

 

Can I share my SEMIViews account?

No, SEMIViews subscriptions are restricted to assigned, authorized users. Each user will have a personal username and password, which cannot be shared. Licenses are valid for one year. At the end of the one year period, a renewal invoice will be mailed to the user. The account will be automatically renewed once payment is received.

 

Can I share printed or electronic files with other employees from my company?

Distribution of the hard copy or electronic files is not allowed. If another employee needs a copy, they need to purchase their own SEMIViews seat.

 

Can I print a Standard?

If you have a Reader+ license you may print a copy for your internal personal business use.

 

Can I save the Standards to my PC?

If you have a Reader+ license you may save the file to your PC for internal personal business use.

 

Can I remove the IP Stamp, copyright notice or watermark?

No, removal of the IP stamp, watermark, or copyright notice is not allowed.

 

What is SEMI’s copyright policy?

All SEMI Publications are protected by copyright. Therefore and unless otherwise specified, no part of the SEMI Publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, microfilm, scanning, etc., without permission in writing from SEMI.

Requests for permission should be addressed to Shannon Austin at saustin@semi.org. Reproduction may be subject to royalty payments and/or a licensing agreement.

SEMI Standards are copyrighted by Semiconductor Equipment and Materials International, 3081 Zanker Road, San Jose, CA 95134 USA.

 

What about Fair Use?

For the most part, fair use of Standards would not apply to the day-to-day operations of an organization. The 1961 Report of the Register of Copyrights on the General Revision of the U.S. Copyright Law cites examples of activities that courts have regarded as fair use: “quotation of excerpts in a review or criticism for purposes of illustration or comment; quotation of short passages in a scholarly or technical work, for illustration or clarification of the author’s observations; use in a parody of some of the content of the work parodied; summary of an address or article, with brief quotations, in a news report; reproduction by a library of a portion of a work to replace part of a damaged copy; reproduction by a teacher or student of a small part of a work to illustrate a lesson; reproduction of a work in legislative or judicial proceedings or reports; incidental and fortuitous reproduction, in a newsreel or broadcast, of a work located in the scene of an event being reported.”

The safest course is always to get permission from SEMI before using SEMI copyrighted material.

A useful discussion regarding United States Copyright law may be found at: http://fairuse.stanford.edu/Copyright_and_Fair_Use_Overview/chapter9/.

 

What is SEMI’s data usage policy?

SEMI collects basic contact information when you register for SEMIViews. SEMI does not sell or distribute this information. Your email address is required to use the site. In compliance with the Terms and Conditions, the Internet address of the domain from which account holders login is used to ensure there are not multiple, simultaneous logins on one account. Usage is tracked by the SEMIViews software to identify potential fraud or misuse. Individual usage statistics is tracked by the auditing software, if fraudulent behavior is detected by the auditing software, the system will inform SEMI. With the exception of identified misuse or fraud, at no time is individual usage identified, and in this case it is only identified to SEMI and if need be, to you and/or the specified company account administrator.

SEMI compiles aggregate statistics about the use of SEMIViews. All the information collected from our web site is considered confidential. This information is presented only in an aggregate form, and in no event will we present specific company data without prior permission. We statistically analyze SEMIViews usage to improve our content and product offerings; and to customize our sites' content, layout and services. We analyze this data for trends and statistics, but the individual user and company use remains anonymous. Information about email recipients is tracked for statistical purposes. The information we collect and analyze is used solely to improve our service to you.

 

Sales Support FAQs

The following are Frequently Asked Questions (FAQs) for SEMIViews Sales and Customer Service.

 

How do I purchase SEMIViews?

Individual seats can be purchased online with a credit card at http://www.semi.org/en/Store/Standards/CTR_028404. To order more than one seat, please contact the SEMI Customer Service department at 408.943.6901 or email your request to customerservice@semi.org. If would like to discuss further details, have a demo, or need help deciding on the type or quantity of seats, please contact sales@semiviews.org.

 

Can I preview SEMIViews before I purchase?

You may create an evaluation account at www.semiviews.org. For further information on SEMIViews visit http://semi.stgnet.net/user/register.

 

Can I purchase SEMIViews in local currency?

To purchase in your local currency, contact the SEMI office in your region to place an order at http://www.semi.org/en/About/ContactUs/index.htm.

 

How do I create an account?

You may create an evaluation account. To purchase an account for a company or individual, visit our store at http://www.semi.org/en/Store/Standards/index.htm.

 

I have placed my order – when will I have access to my account?

During business hours, you will be notified that your account is active within 24 hours after your payment has been verified. Orders received during nonbusiness hours will be processed on the next business day (Monday-Friday, U.S. Pacific Time) and can take up to 3 business days for activation. Once activated, you will received an email from support@semiviews.org which contains your personal username and password.

 

I do not have access to the documents I purchased.

If you have an individual SEMIViews account, contact SEMIViews Customer Support at support@semiviews.org. If you are registered as a member of your companies account, contact your company’s SEMIViews administrator to make sure your permissions are turned on for that document(s). If the problem remains, contact SEMIViews Customer Support at support@semiviews.org.

 

Do I have to pay sales taxes?

Not in the USA. Other countries may impose a VAT or sales tax. Check with your local office when placing the order.

 

I need a copy of my receipt/invoice, how do I request one?

You may contact the SEMI Customer Service department at 408.943.6901 or email your request to customerservice@semi.org.

 

We do not have as many users as we have seats, when can I reduce our seat count?

The seat quantities can be adjusted up or down at each annual renewal period.

 

How do I cancel my account?

Accounts will automatically be deactivated if renewal payment is not received.

 

What is SEMI’s return policy?

SEMI has a no refund policy.

Do you offer discounts for nonprofits/charity/academic organizations?

SEMI offers a 25% discounts for its members. To find out more about becoming a member, Customer Service department at 408.943.6901 or email your request to customerservice@semi.org.

 

I’d like to purchase the Standards CD, is it available?

No, the CD-ROM products have been discontinued. SEMIViews is the replacement for the CD-ROM.

 

Can I buy SEMIViews for one volume (i.e., instead of all the standards)?

The possibility is under discussion, but at this time purchase by volume or topic is not available.

 

Can I use my SEMIViews account from different locations/PCs?

You may log in with your personal username and password from any location or PC. SEMI tracks log in information, please see data usage policy.

 

Can I buy SEMIViews for less than one year (i.e., 3 months, 6 months, etc.)?

SEMIViews is a one year subscription, at that time it can be renewed, modified or deactivated.

What if I lose internet connectivity or I am on a plane, but still need access to the Standards?

If you have a Reader+ license you may save the file to your PC for offline access.

I don’t need the Japanese and Chinese translations – can I get a version that doesn’t have these for less?

No. The translated documents are provided as a benefit to our members and to help with global communication and understanding. The English document is the official version.